User FAQs

Payitoff partners with banks, financial wellness providers and financial institutions to make it easy for you to find and enroll in a federal assistance program to reduce your payments.

  • Payitoff is a fintech company specializing in debt repayment strategies. We partner with a range of financial entities, including banks, lending institutions, and financial wellness organizations, to deliver customized solutions for managing and reducing your debt burden. Our services are particularly focused on student loans, where we offer specialized tools and expert advice to help borrowers effectively handle the challenges of resuming federal student loan payments. Our goal is to guide you towards the most beneficial financial decisions for your unique debt situation.

  • We prioritize your security at Payitoff. Our security measures and certifications are in keeping with industry best practices to keep your data safe and confidential. We regularly audit our systems to maintain their security. And we only request the information required to complete the government application forms. If you have questions or concerns, feel free to contact us at help@payitoff.io. We're here to assist you.

  • Enrolling is quick and easy. It takes only a few minutes to get your student loan debts, guide you through choosing the best repayment plan and submit the enrollment. If you encounter any difficulties, our support team is available via our chat feature or at help@payitoff.io to assist you with every step.

  • For us to unlock your student loan debt details, you will need to provide only your US mobile phone number, DOB, and zip code. We will also ask for details about your income and some basic family information. This enables us to analyze your student loan portfolio comprehensively and fill out the form on your behalf.

  • Due to the high volume of enrollments, we have seen that some servicers take up to 2 - 4 weeks to respond. You can always reach out directly to your servicer to ask for an update.

  • The new plan typically takes effect within two weeks of submission. Setting up autopay with your servicer is recommended to ensure timely payments under your new plan.

  • Please log in to your servicer and view your messages for the most up-to-date information on your application. For any assistance, our team at help@payitoff.io is always ready to help.

  • Be aware that, under current law, forgiven loan amounts after 2025 are subject to taxation. Taxes on forgiven loans are due the year after forgiveness. We'll inform you about potential tax implications when you select a new plan.

    Right now, the current waiving of tax bills is temporary and these benefits are due to expire after 2025.

  • Here is an overview of the steps you take to explore your options and enroll in a new repayment plan:

    1. Provide your US mobile phone number, date of birth and zip code to unlock your student loan debt.

    2. Enter personal details like marital status, income, and dependents

    3. Explore and select a suitable repayment plan

    4. Submit income verification documents if necessary

    5. Confirm and process your application

    At any stage of the process if you have questions, reach out to us at help@payitoff.io so we can provide the support you need.

  • The Education Department is withholding payments from Aidvantage, EdFinancial and Nelnet for breaching the companies’ contractual obligations to send statements to borrowers in October 2023.

    The Education Department directed Aidvantage, EdFinancial and Nelnet to place affected borrowers into Administrative Forbearance until the issues are resolved.

    This means borrowers do not owe payments on their loans OR accrue interest.

    If you have any questions how this affects your enrollment, please reach out to help@payitoff.io.

  • For eligibility details regarding the SAVE plan, refer to the student aid website: Student Aid - SAVE Plan Eligibility.

  • Since payments resumed, we have seen longer than usual wait times for enrollments to be approved by servicers. We have found that it can be helpful to sign in to your servicer's website after two weeks or so, to check if there is any communication in your servicer inbox. If you need any more help you can always reach out to us at help@payitoff.io.

  • With the high volume of enrollments, Payitoff recommends you log into your servicer(s) once a week following enrollment to check for messages in your inbox. Your servicer(s) may reach out to update you on your enrollment status or to ask for additional information to process your enrollment, etc.